Return & Refund Policy – Z MOTO

We want you to ride with confidence when shopping at Z MOTO. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, unworn, and in their original condition with all tags, packaging, and protective inserts intact.

• Customized or made-to-measure products cannot be returned unless they arrive faulty or damaged.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Gloves, underlayers, and base garments once worn.

• Items that show signs of wear, use, or alteration.

• Clearance or final-sale products.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 7 business days.

• Shipping costs are non-refundable unless the item was delivered damaged or incorrect.

Exchanges

• If you need a different size or product, please place a new order and return the original item for a refund.

• This ensures faster processing and product availability.

Damaged or Incorrect Orders

• If your item arrives damaged, defective, or not as ordered, please contact us within 48 hours of delivery with photos as proof.

• We will arrange a replacement or full refund at no extra cost to you.

Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or incorrect.

• We recommend using a tracked shipping service to ensure safe delivery of returned items.

Contact Us

For return or refund requests, email our customer service team at support@zmoto.co.uk with your order number and details.

At Z MOTO, we stand for quality, safety, and trust. Our policies are designed to give you peace of mind while protecting both you and our brand. Ride safe, shop smart.