Shipping policy

At Z MOTO, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy before making a purchase.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Custom or made-to-order products may require additional time. Customers will be notified of expected timelines.

Shipping Destinations

• We ship to the UK, USA, EU, and selected international countries.
• If your location is not listed at checkout, please contact us to confirm availability.

Delivery Times

• UK & EU: 5–10 business days
• USA: 7–14 business days
• International: 10–20 business days

Delivery times may vary due to customs clearance, courier delays, or unforeseen circumstances beyond our control.

Shipping Costs

• Shipping rates are calculated at checkout based on your location and order weight.
• Any customs duties, import taxes, or local fees are the responsibility of the customer.

Tracking

• Once your order is shipped, you will receive a tracking number by email.
• You can track your parcel through the courier’s website.

Delayed or Lost Shipments

• If your package is delayed or lost, please contact us at support@zmoto.co.uk.
• While we assist in resolving issues, we are not responsible for delays caused by customs, strikes, or courier errors.

Damaged Packages

• If your package arrives damaged, please report it within 48 hours with photos of the packaging and product.
• We will arrange a replacement or refund in line with our Return & Refund Policy.

Contact Us

For shipping questions or assistance, email our support team at support@zmoto.co.uk with your order number.

At Z MOTO, we are committed to making sure your gear arrives on time and in perfect condition so you can ride with confidence.